§ 106-258. Service standards for license holders.

Any person holding a license issued by the board of county commissioners for the collection, transport and disposal of residential solid waste curbside from single-family residences as provided in this article shall comply with the service standards of this section. The license holder shall:

(1)

Establish and maintain an office accessible to county residents where service applications may be processed and service complaints received, investigated and resolved. Such office shall be equipped with a listed telephone with sufficient operators and shall have a responsible person in charge to receive and resolve user complaints between the hours of 8:30 a.m. and 4:30 p.m. of each day except Saturdays, Sundays and legal holidays. Telephone access to the local office shall be provided to all customers or potential customers in the licensed service area on a toll-free basis.

(2)

Maintain during the term of the license all auto, liability and workers' compensation insurance, as required by the laws of the state, and shall further maintain comprehensive liability insurance coverage in such amounts as required by the state. Evidence of such required coverage shall be included in any application or renewal application.

(3)

Provide curbside collection services for single-family residential solid waste at a frequency of not less than once per week, unless the license holder and customer mutually agree upon a greater frequency.

(4)

Dispose of all residential solid waste at the county's solid waste facility located at 3095 114 ^th Avenue, St. Petersburg, Florida 33716.

(5)

Offer to its single-family residential collection customer's curbside collection services for recyclable materials placed at curbside at a frequency of not less than once per week. The license holder may charge an additional fee for this service. At a minimum, recyclable materials include: newsprint, magazines, mixed paper, cardboard, aluminum and steel cans, and plastic containers #1—7.

(6)

Offer separate collection of yard waste to its single-family residential solid waste collection customers at a frequency of not less than once per week. The license holder may charge an additional fee for this service.

(7)

Offer bulky waste collection to its single-family residential solid waste collection customers. The frequency and manner of such collection shall be as agreed between the license holder and the customer. The license holder may charge an additional fee for this service.

(8)

Be responsible for the lawful disposition, disposal and cleanup of any hazardous waste collected, transported or disposed of by the license holder, provided, however, this subsection shall be interpreted as limiting any recourse the license holder may have against the generator of such hazardous waste.

(9)

Provide written materials to all customers describing the services offered as well as the contact information of the license holder on at least an annual basis.

(10)

Submit to the director of the division of solid waste an annual report by January 31 of each year including the following information for the previous calendar year: number of customers subscribing to recycling collection service and the total number of tons of recyclable materials collected.

(Ord. No. 12-39, § 1, 8-21-12)